Returns & Exchanges
Due to the perishable nature of our premium meat products, we cannot accept returns; however, we are committed to ensuring your satisfaction and will provide replacements or refunds for any items that do not meet our quality standards.
Inspect Your Order
Upon delivery, please immediately check your package to ensure all items are present and have arrived in a chilled, satisfactory condition.
Contact Our Team
If there is an issue with your order, email our customer service within 24 hours of receipt, including your order number and a brief description of the problem.
Provide Photographic Evidence
To help us maintain our high standards, please attach clear photos of the product and its packaging showing any damage or quality concerns.
Resolution Process
Our butchers will review your claim and, if approved, we will issue a full refund to your original payment method or arrange for a priority replacement shipment.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing